Brand restrictions
Unfortunately, we are currently unable to ship some brands to all countries.
- Unable to ship outside of the UK: Rab, Lowe Alpine, Nikwax, Outdoor Research and Suunto.
- Unable to ship to the USA: Eagle Creek, Helinox, Icebreaker, Keen, Leki, Thule, Osprey and Vibram.
- Unable to ship to Australia: Overboard, The North Face and Osprey.
- Unable to ship to New Zealand: Montane, Overboard, Thorlo.
Hardware delivery
Due to the size of some hardware products that we sell, we may not always be able to offer a next day delivery service and kindly advise that you allow an additional 2 - 3 working days to receive your order. We cannot ship items that measure more than 8.6ft outside the UK.
When your package arrives, we strongly recommend that you unpack and inspect it before accepting it. In the unlikely event your order is damaged, sign for the delivery and write 'Damaged' on your package. Please then get in touch with our friendly Customer Experience team using the Request Form. If it is not possible to inspect the product before the courier leaves, please sign the package as 'Unchecked' and get in contact with us.