We are sorry that it didn’t go to plan. You have 30 days from the date on which the goods were received to return any item for a refund. We are unable to refund any items that appear to be worn, or washed, are not in their original condition or have tags removed. Every aspect of the item must be free from signs of wear and odour.
If you require an alternative size in an item you purchased, we recommend placing a new order for the new size and returning the size that is not suitable.
If you wish to make a return, please complete the form to obtain a valid Returns Authorisation Number (RAN). This is the first step and needs to be completed before proceeding.
At Webtogs we offer a free returns service to UK customers via Rebound UK. If you use Rebound to generate your prepaid label there is no need for you to enclose any paperwork as the label will have your order details.
To return a product via Rebound UK, there is no need to call or email us, just follow these simple steps:
Returns are normally processed within 10 working days, once the returned products have been received into our warehouse. Upon inspection of the returned product, Webtogs will issue a refund less the original delivery charge. In the unlikely event that an item is returned to us in an unsuitable condition, Webtogs reserves the right not to refund the item and arrange to send the item back to you at your expense.
A return confirmation email will be sent to you once your return has been processed.
If your return is large and cannot be returned via Rebound UK, please contact us. Our Customer Experience team will be able to assist you.